Jobs / ISO New England

Senior Site Reliability Engineer

ISO New England · Springfield, MA, United States
Springfield, MA, United StatesExp: 5+ yrs134,000-170,000 USD/yearlyHybrid
Remuneration
Base salary, performance bonus, and benefits
Location
Springfield, MA, United States
Visa sponsorship
No visa sponsorship
The employer will not sponsor applicants for work visas for this position.

Job summary

This hands-on Senior Site Reliability Engineer improves the reliability, observability, performance, and operational efficiency of IT services supporting a mission-critical electricity system. The role administers and automates Splunk and other monitoring platforms, builds Terraform-based infrastructure, and develops automation with Python, PowerShell, or Bash. It also engineers high availability and disaster recovery, supports incident response and resilience testing, and uses AI-assisted development tools to reduce operational toil.

Benefits

Enhanced 401(k)Financial planning supportTuition reimbursementProfessional developmentWellness programs and onsite gymFlexible work hoursEmployee Business NetworksDistance-based relocation assistance

Qualifications

  • At least 5 years of experience in SRE, DevOps, systems engineering, platform engineering, or IT operations.
  • Experience with enterprise monitoring and observability platforms; hands-on Splunk experience is strongly preferred.
  • Willingness and aptitude to develop expertise in Splunk administration, engineering, and automation if direct experience is absent.
  • Experience designing, deploying, or managing infrastructure with Terraform and Infrastructure as Code practices.
  • Strong production scripting and automation experience with Python, PowerShell, Bash, or similar technologies.
  • Experience delivering automation that measurably reduces manual effort in an enterprise environment.
  • Ability to review, troubleshoot, and refine code produced by engineering teams or AI-assisted development platforms.
  • Knowledge of distributed systems, networking, enterprise infrastructure, and cloud platforms.
  • Familiarity with SRE principles, including service-level objectives, error budgets, observability, and toil reduction.
  • Ability to analyze and troubleshoot complex technical systems.
  • Preferred: experience in mission-critical, highly available, or regulated environments.
  • Preferred: experience with AI-assisted development tools, ITIL processes, performance testing, capacity planning, resilience testing, or disaster recovery validation.

Responsibilities

  • Build and maintain observability, monitoring, logging, alerting, and telemetry platforms.
  • Administer and automate the Splunk platform, including data onboarding, indexing, dashboards, access controls, and platform health.
  • Automate Splunk onboarding, configuration, monitoring, and operational workflows.
  • Develop KPIs and dashboards for business and IT service health.
  • Implement high availability, disaster recovery, and automated failover patterns.
  • Plan and execute resilience and failover testing with infrastructure and application teams.
  • Conduct performance testing, capacity modeling, forecasting, and right-sizing.
  • Support major incident response and service restoration.
  • Identify and eliminate manual operational toil through scalable automation.
  • Develop automation solutions, integrations, and operational tools using scripting languages.
  • Deploy and manage infrastructure with Terraform and Infrastructure as Code practices.
  • Review, validate, troubleshoot, and refine AI-generated code.
  • Address observability gaps, improve production readiness, and prevent repeat incidents.

Skills

BashDynatraceOpsgeniePowerShellPythonSplunkTerraform

Work schedule

Flexible work hours

Industry

Electric powerElectric grid

Relocation

Yes