Jobs / msg
2nd Level Support Engineer (m/w/d) – Kubernetes & Cloud Operations
msg · Berlin, BE, Deutschland
Berlin, BE, DeutschlandHybrid
Remuneration
Not specified
Location
Berlin, BE, Deutschland
Visa sponsorship
Not specified
Job summary
Provide technical support for the Kubernetes-as-a-Service platform on AWS, analyze and resolve complex technical incidents, and collaborate with development and DevOps teams.
Qualifications
- Completed education or degree in computer science or equivalent
- Experience in technical support or modern cloud infrastructure operations
- Good knowledge of Kubernetes and container technologies
- Experience with AWS or similar cloud platforms
- Analytical thinking and structured working style
- Team-oriented with high service and customer focus
- Ideally knowledge of ArgoCD, CI/CD, Grafana, ServiceNow, Keycloak
- Good German and English language skills
Responsibilities
- Provide technical 2nd-level support for Kubernetes-as-a-Service platform on AWS
- Analyze and resolve complex technical incidents and service requests
- Deploy and operate SaaS products
- Monitor platform and perform proactive error analysis
- Collaborate with development, DevOps, and 3rd-level support
- Document solutions, workarounds, and processes
- Conduct changes
- Participate in on-call duties
- Continuously optimize support processes
Skills
Argo CDAWSGrafanaKeycloakKubernetesServiceNow
Relocation
No