3rd Line Infrastructure Engineer

Job summary

The 3rd Line Infrastructure Engineer at Leidos provides complex fault rectification and support for IT systems crucial for national security, requiring strong technical expertise.

Qualifications

• knowledge of Virtualized Environments
• knowledge of VDI environments
• knowledge of HCI
• knowledge of SAN storage technologies
• knowledge of Backup & Recovery technologies
• knowledge of Windows Server Environments
• experience supporting Enterprise IT hardware
• Linux system administration skills
• knowledge of TCP/IP and networking technologies
• knowledge of software defined network
• knowledge of Microsoft stack technologies
• knowledge of cloud-native application platforms
• experience with Production, Reference & Development systems
• experience with MicroServices architecture platforms
• knowledge of 2 Factor-Authentication technologies
• scripting experience
• experience producing technical documentation
• analysis and problem-solving skills
• communication skills
• ITIL3 or ITIL 4 certification

Responsibilities

• conduct complex fault rectification of incidents
• support Problem Management
• perform Continual Service Improvement
• handle Change Request work
• respond to escalations from 2nd Line Engineers
• conduct advanced troubleshooting
• develop technical solutions to complex issues
• adhere to SLA levels
• ensure KPIs are met
• maintain documentation of system configuration changes
• assist in configuration and deployment of infrastructure components
• engage in infrastructure-related projects

Skills

Security clearance

Relocation