3rd Line Infrastructure Engineer

Job summary

Experienced 3rd Line Infrastructure Engineer to join the Tangerine Group Information & Systems Technology team. This role involves ensuring the stability, security, and performance of IT infrastructure, acting as a senior technical escalation point, and supervising junior team members. The position offers an opportunity to contribute to a significant ERP implementation.

Benefits

Qualifications

• Experienced infrastructure professional
• Ability to take ownership
• Problem-solving skills
• Leadership by example
• Comfortable managing multiple priorities
• Effective communication with technical and non-technical stakeholders
• Experience with Windows Server administration
• Experience with Virtualization technologies (Hyper-V)
• Experience with Network and firewall technologies (Cisco Meraki)
• Experience with Microsoft 365
• Experience with Microsoft SQL
• Experience with Backup and disaster recovery solutions (Veeam)
• Experience with Endpoint security solutions (SentinelOne)
• Experience with ERP systems
• Experience with NetSuite (advantageous)
• Experience with Desktop and server security best practices
• Strong troubleshooting skills
• Experience delivering and supporting major IT projects
• Excellent organizational skills
• Excellent communication skills

Responsibilities

• Supervise and prioritize Systems Technology team workload to ensure delivery against agreed KPIs
• Act as the senior escalation point for complex infrastructure and systems issues
• Install, upgrade, and maintain servers and core infrastructure
• Manage system availability, performance, backup, disaster recovery, and business continuity
• Ensure cybersecurity best practice is embedded across all systems
• Create and maintain clear technical documentation
• Support, coach, and develop 1st and 2nd Line colleagues
• Provide hands-on technical support across hardware, software, and networks
• Work with the Director of IT to recommend and deliver technology improvement projects
• Liaise with third-party suppliers to ensure high-quality service delivery
• Support UK and international sites as required

Skills

Work schedule

Relocation