AI & Automation Infrastructure Engineer

Job summary

Operate a production estate of conversational AI agents, robotic process automation and custom AI assistants supporting care planning, rota management and care records in adult social care. The role covers monitoring and recovering automations, managing human approval routes and least-privilege access, building workflows, testing AI features, and maintaining change control and runbooks. It also supports compliance work involving DSPT, DPIAs and ISO 27001.

Benefits

Qualifications

• Experience owning automation or workflow systems in production
• Experience with an enterprise low-code platform and RPA or conversational agent tooling
• Ability to write scripts in PowerShell, Python or similar, including API integrations
• Understanding of least privilege and service identities
• Clear technical documentation skills
• Desirable: public cloud, infrastructure as code, pipelines, RAG, vector search or Git experience
• Desirable: experience in health, social care or another regulated sector
• Desirable: ISO 27001, Cyber Essentials or DSPT experience

Responsibilities

• Run and monitor the agent and automation estate
• Own failures, recovery and manual fallbacks
• Manage approval routing, escalation and audit trails for human-in-the-loop decisions
• Manage agent permissions and credentials using least-privilege standards
• Maintain a current access register
• Build new automated workflows and improve existing ones
• Test AI features and manage changes through change control
• Write runbooks and support DSPT, DPIA and ISO 27001 work

Skills

Certifications

Work schedule

Industry

Relocation