Jobs / Open Approach
Automation Engineer
Open Approach · Burlington, VT, United States
Burlington, VT, United StatesFull timeExp: 5+ yrs110,000-140,000 USD/yearlyHybrid
Remuneration
Health, dental, and vision coverage; employer-sponsored life and disability coverage; 401(k) with 4% match; paid time off and holidays; paid parental leave; smartphone stipend for applicable on-call rotations; weekly lunches, coffee, and snacks; pet-friendly office.
Location
Burlington, VT, United States
Visa sponsorship
Not specified
Job summary
The Automation Engineer leads automation across an MSP, improving internal operations and client service delivery through scripting, AI/ML, and IT operations. The role integrates RMM, PSA, monitoring, ticketing, and documentation platforms; builds LLM-powered workflows for triage and communications; automates client remediation and cloud integrations with Azure, Microsoft 365, and AWS; and develops reports from telemetry data.
Benefits
Health, dental, and vision coverageEmployer-sponsored life and disability coverage401(k) with 4% match starting on day one16 days of starting paid time off plus paid holidaysPaid parental leaveSmartphone stipend for applicable on-call rotationsWeekly company lunches, coffee, and snacksPet-friendly office
Qualifications
- At least 5 years of experience in IT operations and DevOps; MSP experience is strongly preferred.
- Professional PowerShell coding experience; Python experience is strongly preferred.
- Experience with RMM platforms, PSA or ticketing systems, Microsoft 365, Azure, and Windows Server.
- Experience with APIs and automation frameworks.
- Strong understanding of networking, servers, and cloud services.
- Experience with AI/LLM APIs and prompt engineering for practical automation.
- Familiarity with LangChain, AutoGen, Semantic Kernel, or comparable multi-step AI workflows.
- Ability to analyze workflows and identify automation opportunities.
- Strong documentation and process design skills.
- Ability to balance innovation with operational stability.
Responsibilities
- Design and implement automation for MSP operational workflows.
- Integrate workflows across RMM, PSA, monitoring, ticketing, and documentation platforms.
- Collaborate with Service Desk, NOC, and Engineering teams to eliminate repetitive tasks.
- Build scalable scripts, tools, and workflows that reduce manual effort and errors.
- Develop LLM-powered internal tools for decision support, content generation, and operational triage.
- Automate client remediation and monitoring-triggered responses.
- Automate client onboarding and offboarding.
- Integrate client environments with Azure, Microsoft 365, AWS, and other cloud platforms using APIs.
- Develop automation for provisioning, compliance checks, and security baselines.
- Build AI-driven workflows for ticket triage, categorization, root-cause identification, and client communications.
- Generate client health reports, anomaly summaries, and proactive alert narratives from telemetry.
- Evaluate and integrate AI tools into client automation pipelines.
Skills
AWSAzureGitGitHubPowerShellPythonWindowsWindows ServerGitHub Actions
Work schedule
On-call rotation may apply
Industry
Managed servicesIT servicesRegulated industries
Relocation
No