Jobs / The Hartford
AWS Cloud Engineer - Contact Center REMOTE AVAILABLE
The Hartford · Stamford, CT, United States · Remote
Stamford, CT, United StatesFull timeExp: 4+ yrs122,800-184,200 USD/yearlyRemote
Remuneration
122,800-184,200 USD/yearly
Location
Stamford, CT, United States · Remote
Visa sponsorship
No visa sponsorship
Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.
Job summary
As a Cloud Engineer on the Reliability Engineering team, you will design and implement services to standardize and optimize cloud environments for high availability and scalability. You will build reusable architectures and services to accelerate development velocity for agile teams, ensuring robust, fault-tolerant, and operator-friendly solutions. Your work will enable seamless integration of Contact Center technologies and Voice Bots, driving exceptional customer experiences.
Benefits
Short-term or annual bonusesLong-term incentivesOn-the-spot recognition
Qualifications
- Experience in AWS Cloud, CI/CD DevOps, and exposure to IAC deployments and building quality code.
- Minimum 4 years of software development or data engineering experience.
- 2 years of operating production workloads in cloud infrastructure.
- Proven experience with SDLC, Agile, and iterative deployment practices.
- Expertise in Contact Center technologies (e.g., Contact Center, Workforce Management, Amazon Connect) and Voice Bots/Conversational AI.
- Experience delivering Contact Center technologies through Cloud Formation Templates and platform enablement using Infrastructure as Code (IaC).
- Ability to communicate effectively at all organizational levels and influence leadership.
- Ability to work independently in a lean, agile, and fast-paced environment.
- Understanding of Serverless, Container, Observability, and Cloud trail.
Responsibilities
- Identify, drive, and implement services to standardize cloud environments across the enterprise.
- Build reusable architectures and services to improve development velocity for agile teams.
- Ensure applications follow best practices for fault tolerance, separation of duties, observability, and operational simplicity.
- Design and operationalize cloud solutions that integrate Contact Center platforms and Voice Bot technologies.
- Act as a subject matter expert for conversational AI and voice automation within customer engagement workflows.
- Advise on scalability and development opportunities to enhance customer experience capabilities.
- Deliver tooling and capabilities for cloud compliance, metrics, reporting, and cost management.
- Translate business requirements into secure, scalable cloud solutions aligned with enterprise architecture principles and guardrails.
- Apply DevSecOps principles and Agile methodologies to build immutable infrastructure using Infrastructure as Code (IaC).
- Champion automation and programmable infrastructure for enterprise-grade deployments.
- Serve as a trusted cloud and customer experience expert for aligned business units.
- Continuously research advancements in cloud and Contact Center ecosystems, presenting forward-looking opportunities.
- Mentor junior team members and influence technical decisions to enable technology transformation.
- Collaborate with the Chief Technology Office, Enterprise Data Office, Claims, and Contact Center operations to deliver simple, outcome-driven solutions.
Skills
AWSAzureGCPIAMCloudFormation
Certifications
Cloud certifications (AWS, Azure, or GCP)
Industry
Information Technology
Relocation
No