Senior Platform Engineer

Job summary

The role is responsible for providing 3rd line support for cloud services, such as email, IaaS, PaaS, IaC, storage, DevOps and network environments. This position involves technical design, planning, and implementation of cloud infrastructure services to support strategic projects and technology roadmap, playing an active role in modernising services in Microsoft Azure.

Qualifications

• Experience in designing, implementing, and supporting Azure Cloud services (IaaS, PaaS, Networks).
• Experience in building infrastructure services with Infrastructure as Code.
• Deep experience supporting Active Directory, GPO, and Azure AD.
• Experience building/managing pipelines within Microsoft DevOps.
• Good exposure to supporting Remote Access Solutions (e.g., VPN, Cloudflare).
• Experience with anti-virus solutions (e.g., BitDefender).
• Understanding of networking protocols (IP routing) and principles of network traffic, TCP/IP, and networking technologies.
• Solid understanding of Backup and Restore technologies, including Azure ASR.
• Experience acting as a technical escalation point for support teams.
• Good knowledge of operating systems (Windows, Linux, iOS).
• Good understanding of process improvement, including Incident and Problem Management.

Responsibilities

• Provide 3rd line support for cloud services including email, IaaS, PaaS, IaC, storage, DevOps, and network environments.
• Responsible for technical design, planning, and implementation of cloud infrastructure services to support strategic projects and technology roadmap.
• Play an active role in modernising services in Microsoft Azure, including the use of IaC.
• Provide day-to-day 3rd line support of IaaS, storage, and network infrastructure.
• Provide day-to-day 3rd line support of IT services and tools such as Active Directory, File & Print services, and Exchange Online.
• Provide efficient and effective escalation path for junior team members.
• Own day-to-day relationships with extended technical partners in the management of IT services.
• Promote technical implementations into production.
• Ensure IT assets are maintained in the IT Asset register.
• Ensure supported services are kept updated, secure, and plans are in place prior to End of Life.
• Lead root cause analysis and resolution of problems.
• Own and drive problem management for relevant technical areas.

Skills

Relocation