Cloud and Infrastructure Engineer

Job summary

The Cloud and Infrastructure Engineer role involves providing hands-on engineering and support for cloud, infrastructure, and platform services. Key responsibilities include delivering second and third-line support for Microsoft services, implementing infrastructure changes, and maintaining operational documentation, with a focus on Microsoft 365, Azure, and automation technologies.

Qualifications

• Experience supporting Azure, Windows Server, Microsoft 365, Entra ID, networking, endpoint, storage, backup or hybrid infrastructure services.
• Practical understanding of monitoring, backup, patching, change control, incident/problem management, access control and operational documentation.
• Experience with scripting, automation, Infrastructure as Code, DevOps tooling or configuration management desirable.
• Ability to work within controlled change, release, testing and service transition processes.
• Strong problem-solving skills and ability to work across internal teams and vendors.
• Customer-focused mindset with a commitment to secure, stable, evidenced and supportable services.
• Desirable experience includes SharePoint administration, Microsoft Dynamics and broader Microsoft 365 administration.

Responsibilities

• Deliver second and third-line support for cloud, infrastructure, platform, endpoint and related Microsoft services.
• Implement approved infrastructure changes, ensuring configuration, testing, rollback, documentation and evidence are completed.
• Support patching, vulnerability remediation, monitoring, backup, capacity, lifecycle, access and configuration management activity.
• Build and maintain repeatable infrastructure patterns using automation, scripting and Infrastructure as Code.
• Investigate incidents and problems, identify root causes and implement service improvement actions.
• Maintain operational documentation, runbooks, knowledge articles, diagrams and handover material.
• Support disaster recovery testing, backup validation, service continuity activity and technical control evidence.
• Work with suppliers and internal teams to resolve escalations and maintain supportable service designs.
• Provide extended technical support to the Service Desk as an escalation point.

Skills

Relocation