Cloud Engineer

Job summary

The Cloud Engineer supports the reliability, performance, security, and continuous improvement of cloud platforms and business-critical applications, primarily across AWS, managed hosting, New Relic, and Snowflake. Responsibilities include building observability dashboards and KPI reports, investigating incidents, supporting load tests and release validation, and automating operational processes with scripts, APIs, Infrastructure-as-Code, and AI-assisted tools.

Benefits

Qualifications

• At least two years of experience in cloud infrastructure, systems administration, DevOps, observability, technical operations, or a related discipline.
• Working knowledge of AWS services including EC2, S3, IAM, VPC, CloudWatch, and managed databases, plus networking concepts such as DNS, routing, subnets, security groups, firewalls, load balancing, and HTTP traffic.
• Hands-on experience with New Relic or a comparable enterprise monitoring platform and analysis of metrics, logs, alerts, dashboards, and performance trends.
• Experience with scripting, APIs, workflow automation, or Infrastructure-as-Code using tools such as PowerShell, Bash, Python, Terraform, or CloudFormation.
• Ability to participate in incident response, planned deployments, release validation, and load-test activities that may occur outside normal business hours.
• Ability to communicate technical findings clearly to technical teams, management, vendors, and business stakeholders, with strong documentation and follow-through.
• Associate or bachelor's degree in a technical field, or equivalent relevant experience and technical training.

Responsibilities

• Provision, configure, and manage AWS infrastructure and other assigned cloud or managed hosting platforms.
• Implement and validate infrastructure changes across development, QA, staging, and production environments.
• Maintain New Relic dashboards, alerts, logging integrations, and application-performance views.
• Monitor infrastructure and application health using New Relic, AWS CloudWatch, Performance Insights, metrics, logs, traces, and synthetics.
• Produce recurring infrastructure KPI reports covering application, host, database, customer experience, error rates, and capacity.
• Monitor infrastructure and application behavior during load tests and assess release readiness and risk.
• Develop scripts, API integrations, workflow automations, Infrastructure-as-Code, and CI/CD improvements.
• Investigate and resolve cloud, application, database, and performance incidents; support root-cause analysis and post-incident improvements.
• Apply cloud security best practices and identify security, compliance, operational, and cost risks.
• Create and maintain runbooks, support procedures, troubleshooting guides, technical diagrams, change records, and operational documentation.

Skills

Certifications

Degrees

Work schedule

Industry

Relocation