Cloud Operations Engineer (AWS) Melbourne, Victoria

Job summary

The Cloud Engineer role is essential for designing, implementing, and managing a cloud-based Contact Centre platform using AWS Connect. Responsibilities include managing cloud services, automating deployment with Infrastructure as Code tools like AWS CloudFormation and Terraform, and ensuring security best practices are integrated into the DevOps pipeline to deliver high-quality services.

Qualifications

• In-depth understanding of Amazon Connect
• Experience with key AWS services
• Strong experience with Infrastructure as Code tools
• Proficiency in automating deployment and maintenance processes
• Solid understanding of DevSecOps principles
• Understanding of VPC and security best practices
• Experience with cloud security and compliance
• Strong analytical and problem-solving skills

Responsibilities

• Manage cloud services comprising the Next Gen Voice Platform
• Perform cloud engineering tasks and projects
• Ensure compliance with requirements and architectural principles
• Focus on analysis, solution, and technical design activities
• Implement cloud infrastructure using Infrastructure as Code tools
• Automate deployment, monitoring, and maintenance processes
• Integrate security best practices into the DevOps pipeline
• Perform regular security assessments and audits
• Design, implement, and manage CI/CD pipelines
• Champion a culture of continuous improvement
• Develop monitoring, logging, and alerting frameworks
• Lead incident response efforts and conduct root cause analysis
• Partner with business and technology stakeholders
• Continuously monitor and optimize system performance

Skills

Certifications

Degrees

Relocation