Cloud Operations Engineer

Job summary

The Cloud Operations Engineer is responsible for the availability, monitoring, maintenance, incident response, and resolution of the BeyondTrust Cloud Service. This role involves implementing and enabling processes for the deployment, maintenance, and operation of cloud-based solutions in a collaborative environment, requiring a working understanding of AWS and/or Microsoft Azure.

Qualifications

• Bachelor's degree or equivalent work experience with operating systems and networking
• Relevant work experience with cloud administration and automation
• Experience operating and managing Azure or AWS cloud environments including VMs, load balancers, and storage buckets
• Strong background in technical support and service delivery
• Proven troubleshooting skills and technical abilities
• Linux and Windows Server Systems experience
• Working knowledge of BeyondTrust products
• Azure or AWS certifications
• Kubernetes and/or Docker experience
• Scripting experience (PowerShell, Azure CLI, Python, JavaScript, Terraform)
• Familiarity with Agile methodology

Responsibilities

• Ensure day-to-day availability, monitoring, maintenance, incident response, and resolution of the BeyondTrust Cloud Service
• Collaborate with teams to meet service health SLAs
• Troubleshoot and triage failed processes and instances in distributed systems
• Implement effective solutions for identified problems, threats, and preventive maintenance
• Plan work, identify risks, and provide accurate time estimates
• Communicate effectively with stakeholders
• Provide thorough documentation for all work
• Follow and implement risk and compliance policies and procedures
• Contribute within an Agile team for continuous improvement of processes, policies, and automation
• Pursue continuous learning through training opportunities

Skills

Certifications

Degrees

Industry

Relocation