Cloud Operations Engineer

Job summary

The Cloud Operations Engineer maintains the reliability, performance, security and continuous improvement of infrastructure across private data centres and hybrid cloud environments. The role provides Level 3 support, monitors platform health, resolves complex incidents and contributes to service improvements, automation and technology projects. Key technologies include Microsoft 365, Azure, Intune, JAMF, Autopilot and Azure DevOps.

Benefits

Qualifications

• Experience supporting Microsoft 365 and Azure in a complex enterprise environment.
• Hands-on experience with Intune, JAMF, Autopilot and BYOD solutions.
• Knowledge of mobile device management and Windows and macOS endpoint management.
• Experience deploying, packaging and maintaining applications, updates and patches.
• Familiarity with Active Directory, Group Policy, DNS, DHCP and PKI.
• Understanding of backup solutions, email services, virtual desktop environments and certificate management.
• Working knowledge of networking fundamentals, including firewalls, load balancing and clustering.
• Experience using scripting and automation to improve operational efficiency and service delivery.
• Strong problem-solving and analytical skills, with the ability to manage priorities in a fast-paced environment.
• Clear communication and collaboration skills, including working with technical teams, business stakeholders and Agile delivery practices.

Responsibilities

• Provide Level 3 technical support and escalation for cloud and infrastructure services.
• Manage, maintain and optimise infrastructure across private data centres and hybrid cloud environments.
• Monitor platform health and maintain service availability and performance.
• Investigate, troubleshoot and resolve complex incidents and service requests.
• Identify and implement operational process, automation and efficiency improvements.
• Collaborate with product owners, architects, technology teams, business stakeholders and external partners.
• Configure, manage and support Microsoft 365, Azure, Intune, JAMF and related technologies.
• Develop and maintain scripts and automation solutions.
• Contribute to technology projects, service enhancements and platform upgrades.
• Maintain technical documentation, knowledge articles and operational procedures.
• Participate in a 24/7 on-call support rota.

Skills

Work schedule

Industry

Relocation