Cloud Production Platform Engineer

Job summary

This senior platform engineering role supports the performance, health, and reliability of compute, storage, and GPU platforms running production workloads in data centers and across cloud providers. The engineer analyzes fleet data, diagnoses hardware and firmware issues, leads technical investigations and provider escalations, and supports platforms from operational testing through end of life. The work also includes partnering with hardware, software, networking, operations, and cloud provider teams to improve reliability and serviceability.

Benefits

Qualifications

• At least 10 years of server hardware experience in internet operations, design, or test validation.
• Experience triaging and debugging hardware platforms.
• Familiarity with new product introduction server platform development.
• Familiarity with Linux or Unix operating systems.
• Experience training and mentoring technicians or engineers.
• Ability to create technical documentation for users at different levels.
• Strong communication and interpersonal skills across organizational levels.
• Experience building relationships with customers and vendors.
• Ability to use large datasets, metrics, and statistics to improve hardware decision-making.
• Experience supporting server hardware in public cloud, hosted, or colocation environments.
• Experience diagnosing hardware issues with limited physical access and partial telemetry.

Responsibilities

• Provide platform expertise for compute, storage, and GPU systems in data centers and cloud environments.
• Lead cloud hardware escalations and investigations through resolution.
• Identify systemic hardware issues within and across cloud providers.
• Present reliability, diagnosability, and serviceability expectations to cloud providers using technical evidence.
• Support hardware platforms and new technologies from operational testing through end-of-life decommissioning.
• Lead investigations spanning hardware, software and firmware, networking, and power and cooling.
• Analyze global server fleet health, identify systemic issues, and mitigate their impact.
• Support new server and storage platforms through testing and mass production.
• Identify risks in new hardware programs and contribute product characterization test methods.
• Drive root cause analysis and corrective actions with hardware and software engineering teams.
• Communicate timely alerts and fixes to operations teams and provide feedback to engineering.
• Provide serviceability feedback to improve hardware repair activities.

Skills

Degrees

Industry

Relocation