Core SRE Engineer-2

Job summary

The Core SRE Engineer role focuses on providing Level 3 support for enterprise middleware and application platforms, managing production environments, and enhancing system reliability through automation. Key responsibilities include troubleshooting complex Linux/Unix issues, monitoring application health with tools like Splunk and Grafana, and collaborating with engineering teams to resolve production incidents.

Qualifications

• 8+ years of overall IT experience, with 8+ years in SRE or a similar production support role
• Advanced hands-on experience with Linux/Unix administration and support
• Strong Shell scripting and Python programming skills
• Experience with Splunk and/or Grafana, Prometheus, and Loki monitoring stacks
• Working knowledge of Veritas Cluster Service, Load Balancers, and VMware
• Strong understanding of ITIL principles and IT service management practices
• Experience supporting BI platforms and enterprise middleware environments

Responsibilities

• Provide Level 3 SRE and production support for enterprise middleware and application platforms
• Manage and support applications and tooling involving Apache ZooKeeper, Ansible Automation Platform, and Terraform
• Act as the highest level of escalation for production incidents and service stability issues
• Troubleshoot complex Linux/Unix, application, middleware, VMware, and load-balancer issues
• Monitor application and infrastructure health using Splunk, Grafana, Prometheus, and Loki
• Participate in incident, change, escalation, and problem management activities
• Collaborate with engineering and development teams to resolve production issues and improve service reliability
• Automate operational processes using Python, Shell scripting, Ansible, and Terraform
• Support code releases and coordinate with development teams during application deployments
• Manage production escalations and participate in on-call/weekend support as required
• Prepare and submit operational reports and coordinate with multiple stakeholders
• Maintain strong documentation and ensure effective knowledge transfer across global teams

Skills

Relocation