CRM Platform Engineer (Customer.io)

Job summary

The CRM Platform Engineer role is responsible for managing the Customer.io platform to enhance communication with millions of customers across various channels. Key responsibilities include overseeing the CRM data foundation, designing scalable workflows, and ensuring compliance with data protection regulations while collaborating with Engineering, Data, and Marketing teams.

Benefits

Qualifications

• Hands-on experience with Customer.io
• Strong SQL skills and data warehouse experience
• Understanding of REST APIs
• Knowledge of templating languages
• Demonstrated systems thinking
• Experience with personal data management
• Ability to explain technical concepts clearly
• Strong ownership and attention to detail
• Fluent in written and oral English

Responsibilities

• Own the CRM data foundation
• Work with Engineering and Data
• Ensure data freshness and correctness
• Architect scalable workflows
• Manage multi product and multi brand operations
• Translate business objectives into CRM capabilities
• Enable marketing autonomy
• Drive automation and AI adoption
• Prioritize security and data protection
• Maintain quality at customer touchpoints

Skills

Degrees

Relocation