Jobs / ALT***
Customer Success Automation Engineer
ALT*** · Los Angeles, CA, United States
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Los Angeles, CA, United StatesExp: 5-8 yrsHybrid
Remuneration
Not specified
Location
Los Angeles, CA, United States
Visa sponsorship
Sponsors visa
Job summary
ALT*** is seeking a Customer Success Engineer to enhance the effectiveness of the Customer Success team through AI-driven solutions. The role involves designing AI agents, automations, and internal tools to improve customer experiences and operational efficiency.
Qualifications
- 5–8+ years software engineering background
- Proven track record of owning outcomes
- Strong product instincts
- Obsession with customer experience
- Comfort reasoning about cost-to-serve
- Proficiency in at least one modern language
- Hands-on experience building with LLMs
- Comfort with APIs, webhooks, and integration patterns
- Experience with CRM platforms
Responsibilities
- Design, build, and iterate on AI agents and applications
- Scope and prioritize what to build
- Think from the customer's perspective first
- Define success before shipping
- Understand the business context behind the work
- Own the technical decisions end-to-end
- Partner with DevOps and Security
- Collaborate closely with CS leadership
Skills
Python
Relocation
No