Data Platform Engineer

Job summary

The Data Platform Engineer at Nor*** will ensure the stability, security, and supportability of the enterprise data platform built on Azure Databricks and Microsoft Fabric. The role involves providing operational support, maintaining platform health, and collaborating with various teams to ensure effective deployment and governance of platform changes.

Qualifications

• Experience supporting cloud-based data platforms in production or near-production environments, ideally including Microsoft Fabric, Azure Databricks, or both.
• Strong understanding of Azure services and operational dependencies, including workspaces, capacities, lakehouses, pipelines, clusters, jobs, Delta Lake, Unity Catalog, OneLake, Key Vault, Azure Monitor, Log Analytics, Entra ID, managed identities, secure networking, and private endpoint architectures.
• Proven experience in IT Service Management (ITSM), including incident, problem, change, release, and service request management.
• Experience working with ServiceNow or equivalent service management tools.
• Knowledge of production support models, escalation processes, service transition, and knowledge management practices.
• Ability to create and maintain runbooks, operational procedures, technical documentation, and support knowledge articles.
• Practical experience of quality assurance, release governance, and operational readiness activities.
• Experience validating technical changes, defining operational acceptance criteria, and managing Development, Test, and Production environments.
• Understanding of test and deployment evidence reviews, rollback planning, and identifying operational support gaps before go-live.
• Experience with monitoring, logging, diagnostics, dashboards, Azure DevOps, Git, CI/CD tooling, and automation.
• Working knowledge of scripting and infrastructure-as-code tools such as PowerShell, Python, and Terraform.
• Understanding of data platform governance, security controls, data classification, retention policies, privacy requirements, and audit processes within regulated environments.

Responsibilities

• Provide L2/L3 operational support for Microsoft Fabric, Azure Databricks, and associated Azure services.
• Maintain platform health, availability, resilience, and supportability across the data platform estate.
• Perform routine platform administration, operational checks, and capacity and utilization monitoring.
• Monitor platform performance, identify optimization opportunities, and maintain cost awareness.
• Troubleshoot issues across platform, identity, networking, storage, security, and integration layers.
• Manage incidents, problems, and service requests in line with established ITSM processes.
• Investigate and resolve operational issues, ensuring timely restoration of service.
• Support major incident response activities where platform services are impacted.
• Contribute to root cause analysis and implement actions to improve platform stability and reduce issue recurrence.
• Collaborate with internal teams, suppliers, and stakeholders to deliver effective operational support.
• Support change, release, and environment management activities across the platform estate.
• Maintain release readiness checklists and operational acceptance criteria.
• Validate platform changes prior to production deployment to ensure supportability and risk controls are in place.
• Support the management of Development, Test, and Production environments.
• Ensure configuration consistency across environments and platform services.
• Contribute to CI/CD, version control, and release automation practices for platform assets.
• Promote operational excellence through continuous improvement, knowledge sharing, and robust documentation.

Skills

Relocation