Jobs / Akina, Inc.
Development Operations Engineer 2 - (Kubernetes, Linux, Docker)
Akina, Inc. · Fort Meade, MD, United States
Fort Meade, MD, United StatesExp: 8+ yrs218,000-267,000 USD/yearlyOnsite
Remuneration
24 days of accrued annual PTO, 11 federal holidays, a 401(k) vested from the start date with a direct employer contribution equal to 10% of salary, employee healthcare costs fully covered, 50% of dependent healthcare costs covered, educational assistance, and coverage for job-related training and certification costs.
Location
Fort Meade, MD, United States
Visa sponsorship
Not specified
Job summary
Provide Tier I/II operational support for an integrated watchfloor operating 24/7/365, serving as the primary contact between operational users and the service provider. Manage incidents from intake through troubleshooting, resolution or escalation, user updates, and knowledge-base documentation. The role requires recent Kubernetes cluster-orchestration experience and includes rotating 12-hour shifts; desired technical experience includes Linux, Docker, Python or Bash, cloud deployments, and security-focused DevOps.
Benefits
24 days of accrued annual PTO11 federal holidays401(k) vested from start dateDirect employer 401(k) contribution equal to 10% of salaryEmployee healthcare costs fully covered50% of dependent healthcare costs coveredEducational assistanceJob-related training and certification costs covered
Qualifications
- Recent experience within the last three years with Kubernetes and cluster orchestration
- Eight years of experience with software and system deployments, Linux administration, containerization, cloud deployments, and DevSecOps
- Bachelor of Science in Engineering or Computer Science, or substitute four years of experience
- Master of Science in Engineering or Computer Science may substitute for two years of experience
Responsibilities
- Provide Tier I/II support for an integrated watchfloor in a 24/7/365 operational environment
- Serve as the single point of contact between the service provider and operational users
- Capture, log, categorize, and prioritize incidents in a standardized ticketing system
- Provide watchfloor coverage when not assigned elsewhere
- Diagnose incidents using knowledge bases and established incident models
- Resolve standard issues at first contact, including password resets, account access, basic navigation, and known errors
- Escalate unresolved incidents to Tier II support
- Communicate incident status to users throughout the resolution lifecycle
- Document troubleshooting steps and resolutions to maintain and expand the knowledge base
- Provide call-in support for critical operational system discrepancies
Skills
BashCentOSDockerKubernetesLinuxPythonRHEL
Degrees
Bachelor of Science in Engineering or Computer ScienceMaster of Science in Engineering or Computer Science
Work schedule
24/7/365 coverageRotating 12-hour shifts beginning at 0500 and 1700Two-week rotation schedules
Security clearance
Top Secret/Sensitive Compartmented Information (TS/SCI)Polygraph required
Relocation
No