DevOps AWS Connect / Genesys Cloud (F/H)

Job summary

Conceive and deploy cloud-based telephony and contact-center solutions to modernize customer-service infrastructure using AWS Connect and Genesys Cloud. Build CI/CD pipelines, automate operations with Infrastructure as Code, integrate AWS features, and support monitoring, testing, validation, and production releases to improve platform performance and availability.

Qualifications

• AWS Cloud and AWS Connect
• CI/CD tools such as GitLab CI, Jenkins, or Azure DevOps
• Infrastructure as Code with Terraform or CloudFormation
• Docker
• Git
• Scripting with Python, Bash, or PowerShell
• Monitoring and observability

Responsibilities

• Design and deploy telephony and contact-center solutions using AWS Connect and Genesys Cloud.
• Build and maintain CI/CD pipelines to automate deployments.
• Integrate new AWS features into the telephony ecosystem.
• Automate operational and administrative tasks using Infrastructure as Code.
• Monitor platform performance and availability.
• Collaborate with infrastructure, network, security, and business teams.
• Participate in testing, validation, and production releases.
• Improve DevOps processes and cloud practices.

Skills

Industry

Relocation