DevOPS/Cloud Engineer

Job summary

The DevOPS/Cloud Engineer will design, build, and support cloud environments, monitor application performance, and implement safeguards for data integrity. This role requires extensive experience in AWS cloud services, software development, and contact center solutions.

Qualifications

• Experience in a leading cloud platform such as AWS, Azure, or Google Cloud
• Experience maintaining complex Linux cloud environments like CentOS, Ubuntu, or CoreOS to support modern web technologies (LAMP, MEAN, Drupal, Elasticsearch)
• Experience setting up development environments and mechanisms using tools such as JIRA, Confluence, Maven, and Jenkins
• Experience in scripting languages like Python, Bash, PHP, Java, JavaScript, Node
• Experience in build tools like Git, Ansible, Chef, Puppet for continuous integration
• Knowledge of container-based virtualization technology like Docker
• Integration experience in building and using APIs
• Experience applying industry web, architectural, and security standards and best practices
• Experience in mobile device management for various versions of cellular and tablets
• 10+ years of experience in software development and delivery in technical roles
• 5+ years of experience in AWS cloud using AWS Services and tools, including Lambda, AWS Connect, API Gateway, Amazon Lex, AWS CLI, Kinesis, S3, KMS, Glue, DynamoDB, RDS, Amplify, and other core AWS services
• Creation, management, and maintenance of AWS and related cloud-based production systems
• Deployment and automation of packages for cloud-based systems
• Extensive experience in design, development, and implementation of an Amazon Connect cloud-based contact center solution, including Call and Queue Flows, Agent Experience, Call Recording, Metrics, Contact Lens, and CTR Data analysis
• Knowledge of Amazon Web Services (AWS) technologies: Amazon Pinpoint, Amazon DynamoDB, Amazon Kinesis Data Streams, and Amazon Polly
• Proficiency in AWS CLI and AWS SDK, including writing Infrastructure as Code using AWS CloudFormation and IAM Roles with AWS security best practices
• Familiarity with monitoring solutions such as CloudWatch, CloudTrail
• Experience with CI/CD pipelines for deploying applications on AWS
• Proven implementation of cloud security models, particularly identity, network, and encryption
• Knowledge of Gitlab or other DevOps tools and CI/CD integration

Responsibilities

• Design, build and support cloud environments to create digital products
• Monitor and assess the performance of applications in a cloud environment to ensure solutions are available
• Create, test and implement safeguards to maintain data integrity and protect against unauthorized access

Skills

Languages

Industry

Relocation