DevOps Coordinator

Job summary

The DevOps Coordinator role focuses on facilitating communication and project coordination among DevOps, Support, and Management teams for the Eclipse ERP solution. Responsibilities include tracking project progress, managing escalated customer issues, and ensuring alignment with business objectives while utilizing project management and ticketing systems to enhance operational efficiency.

Qualifications

• Minimum 3 years of experience in project coordination, software development coordination, technical operations, or a related role
• Degree, diploma, or equivalent professional experience in Business, Information Technology, Project Management, or a related field
• Experience using project management, ticketing, or work tracking systems
• Strong project coordination and organizational skills
• Experience managing multiple projects, priorities, and deadlines simultaneously
• Excellent written and verbal communication skills
• Strong problem-solving and escalation management skills
• Experience working with software development, technical support, or IT teams
• Strong attention to detail and follow-through
• Ability to work both independently and collaboratively within a remote team environment

Responsibilities

• Coordinate with the DevOps teams to track project progress, milestones, and timelines
• Help prioritize development efforts based on business needs, customer commitments, and organizational objectives
• Provide regular status updates and project visibility to management and leadership teams
• Communicate with customers regarding project status, timelines, and development-related initiatives
• Manage and coordinate escalated customer issues, tickets, and project requests
• Monitor development workloads and help identify risks, bottlenecks, and resource constraints
• Facilitate communication and collaboration between DevOps, Support, and other internal teams
• Track action items and project deliverables, and follow up on outstanding development tasks
• Help improve project tracking, communication processes, and operational efficiency across teams

Degrees

Industry

Relocation