DevOps & Platform Support Engineer - 24x7 on-call rotation

Job summary

The DevOps & Platform Support Engineer role involves providing technical ownership and Level 2 support for a critical communications platform in a Managed Services environment. Responsibilities include designing and building AWS and Azure cloud solutions, developing Infrastructure as Code with Terraform, and maintaining CI/CD pipelines while ensuring platform reliability through effective monitoring and incident management.

Qualifications

• Strong hands-on experience with AWS and/or Azure.
• Proven experience with Infrastructure as Code and CI/CD.
• Production support experience in a managed services, ITIL or enterprise environment.
• Understanding of incident, problem and change management.
• Experience working with third-party vendors and technical stakeholders.

Responsibilities

• Act as the technical SME for a critical production platform and provide Level 2 support.
• Troubleshoot incidents, identify root causes and drive preventative improvements.
• Coordinate production changes from impact assessment and approval through to implementation and rollback.
• Work with vendors, customers, engineers and Service Delivery Managers to resolve complex technical issues.
• Design, build and enhance AWS and Azure cloud environments.
• Develop Infrastructure as Code using Terraform, CloudFormation, CDK, Pulumi or similar.
• Design and maintain CI/CD pipelines and DevOps automation.
• Support cloud applications, containers and production environments.
• Implement monitoring, logging and alerting to improve platform reliability.
• Maintain runbooks, technical documentation and knowledge across the team.

Skills

Certifications

Relocation