Digital Site Reliability Engineer

Job summary

The Digital Site Reliability Engineer at Radisson Hotel Group is responsible for ensuring the availability, stability, and operational performance of the company's web and mobile applications. This role involves proactive monitoring, incident management, and collaboration with various teams to maintain high-quality digital services.

Qualifications

• 2–3 years of experience in application support or site reliability
• Experience leading major incident bridges
• Strong experience managing complex L2/L3 incidents
• Understanding of Incident Management and Root Cause Analysis
• Hands-on experience with monitoring tools
• Ability to investigate service degradation and performance issues
• Exposure to cloud environments

Responsibilities

• Monitor health, performance, and availability of digital platforms
• Perform investigations into recurring issues and service degradations
• Identify service degradations before customer impact
• Maintain operational runbooks and support documentation
• Improve operational visibility through dashboards and alerts
• Drive improvements in monitoring coverage and alert quality
• Act as technical lead during major incidents
• Troubleshoot application outages and performance issues
• Coordinate technical bridges with internal teams and vendors
• Communicate service status and recovery progress
• Ensure proper ticket prioritization and escalation
• Perform root cause analysis and implement corrective actions
• Document incidents and drive long-term fixes

Skills

Relocation