Director, DevOps & Platform Engineering

Job summary

The Director of DevOps and Platform Engineering leads reliable 24x7 operations for business-critical systems in regulated or high-availability environments. The role oversees major-incident response, on-call coverage, disaster recovery, production readiness, security coordination, and operational performance reporting, while applying SRE practices such as SLOs, SLIs, error budgets, and capacity planning across AWS or comparable cloud platforms.

Benefits

Qualifications

• At least 10 years of progressive experience in infrastructure, SRE, cloud engineering, or platform engineering.
• At least 5 years of experience leading and developing technical engineering teams.
• Experience building and managing 24x7 production operations or on-call functions for business-critical systems.
• Hands-on experience leading major-incident response and post-incident reviews, including executive communication.
• Practical knowledge of SRE frameworks, SLOs, SLIs, error budgets, availability targets, and capacity planning.
• Experience designing and operating production workloads in AWS or a comparable public cloud.
• Proficiency with Terraform or similar infrastructure-as-code and automation frameworks.
• Understanding of cloud networking, IAM, secrets and certificate management, and platform security hardening.

Responsibilities

• Serve as the senior escalation contact and incident commander for critical outages.
• Coordinate cross-functional technical teams and external service providers during incidents.
• Design and operate sustainable 24x7 coverage models and on-call policies.
• Establish incident severity tiers and response and restoration targets.
• Develop a blameless post-incident review process and track remediation actions.
• Improve paging criteria, reduce alert fatigue, and maintain operational runbooks.
• Coordinate executive, customer, institutional client, and regulatory communications during material disruptions.
• Work with Security Operations on incidents involving security threats and service disruptions.
• Plan disaster-recovery drills, business continuity tests, failure-injection scenarios, and game-day simulations.
• Assess production readiness, including rollback automation, monitoring, capacity, and runbooks.
• Track and report availability, time to detect, time to restore, recurring incidents, and toil reduction.

Skills

Work schedule

Industry

Relocation