Director, Infrastructure & SRE

Job summary

The Director of Infrastructure & SRE will own the end-to-end function of reliability, security, scalability, and operational governance for TailorCare's infrastructure, as well as lead the team responsible for it. This is a player-coach role, requiring significant hands-on technical work in the first year while also building and scaling the team and practice. The role involves leading vendor escalations and presenting the Infrastructure & SRE scorecard to the executive team.

Benefits

Qualifications

• 10+ years in Infrastructure Engineering, SRE, or DevOps.
• 3+ years in a senior individual contributor or tech lead role.
• 2+ years directly managing engineers.
• Recent hands-on technical work (within the last 12 to 18 months) in Terraform, AWS, and production incident response.
• Track record of hiring, leveling, and developing infrastructure or SRE engineers.
• Deep AWS expertise (VPC, IAM, ECS/EKS, Lambda, RDS, DynamoDB, S3, API Gateway, WAF, Connect).
• Production Terraform experience at scale (modules, state management, multi-environment).
• Hands-on experience with observability stacks (CloudWatch, Datadog, Grafana, or equivalents).
• Demonstrated experience standing up SRE practices: SLOs, on-call, incident management, blameless postmortems.
• Experience operating in a HIPAA or comparably regulated environment (PCI, SOC 2 Type II, HITRUST, FedRAMP).
• CI/CD pipeline design (GitHub Actions, GitLab CI, or equivalent).
• Ability and willingness to travel up to 10%.
• Salesforce platform integration and operational experience.
• Amazon Connect or comparable contact center telephony platforms.
• Experience with data platforms (Databricks, Snowflake, Fivetran).
• HITRUST certification participation (e1 or r2).
• Experience with AI/LLM-assisted operations tooling.
• Experience scaling an infrastructure function in a healthcare or other regulated growth-stage company.

Responsibilities

• Converge all AWS resources to Terraform and eliminate manual provisioning.
• Establish reproducible environments (dev, staging, production) with proper isolation and parity.
• Standardize CI/CD pipelines across all engineering teams.
• Define and operate SLOs, SLIs, and error budgets for all production systems.
• Build observability (metrics, logs, traces, alerting) across AWS, Salesforce, telephony/omni-channel, and Cresta integrations.
• Stand up infrastructure on-call rotation, incident management, and post-incident review discipline, including RCAs.
• Own uptime, MTTR, and incident-volume trends as published metrics.
• Design and implement a tested disaster recovery strategy with documented RPO/RTO commitments.
• Validate recovery procedures on a recurring cadence.
• Align disaster recovery posture with HITRUST and HIPAA expectations.
• Stabilize Salesforce, telephony/omni-channel, and Cresta integrations.
• Partner with Data Engineering on the reliability of data ingest paths and Salesforce bulk API flows.
• Translate Security & Compliance policy into enforced infrastructure controls.
• Partner with Security & Compliance on HITRUST evidence, audit readiness, and remediation.
• Own vulnerability management across cloud and application layers.
• Fix DNS, SPF, DKIM, DMARC, and IP reputation to resolve spam-folder deliverability.
• Own all TailorCare domain and email infrastructure.
• Build and maintain test, staging, and ephemeral environments for engineers.
• Reduce cycle time and remove infrastructure friction from the SDLC.
• Establish self-service tooling for engineers.

Skills

Certifications

Travel

Industry

Relocation