Engineer/Sr Engineer, IT Site Reliability

Job summary

This role is part of the Information Technology Team within the Supply Chain Division, focusing on traditional and cloud-based infrastructure implementations. Responsibilities include building monitoring infrastructure, collaborating with development and operations teams, managing various hardware and software components, administering SQL Server, handling production incidents, implementing CI/CD automation, and facilitating incident management.

Qualifications

• 4 years of experience in software engineering, SRE, or performance engineering.
• 2 years of experience in Azure cloud architecture, networking, security, and administration.
• Expertise in Terraform and CI/CD tools like Jenkins and GitHub.
• Experience with Event Hub client configuration and monitoring.
• Experience with SQL Server and Mongo databases.
• Hands-on expertise with monitoring and logging tools such as DynaTrace, Mezmo, LogInsight, and ThousandEyes.
• Knowledge of Kubernetes and Kafka is a plus.
• Airline industry experience (preferred).
• Previous automated warehouse or supply chain experience (preferred).
• Excellent communication and teamwork abilities.

Responsibilities

• Build end-to-end monitoring infrastructure including logging, metrics, and tracing.
• Collaborate with development and operations teams to ensure application, hardware, and infrastructure availability and reliability.
• Manage physical servers, virtual machines, network equipment, hardware control systems, autonomous mobile robots, and autonomous guided vehicles.
• Administrate SQL Server instances for backups, restores, data purges, and failovers.
• Handle live production incidents, debug and troubleshoot application, hardware, and infrastructure issues, and implement SRE best practices.
• Implement and improve continuous integration and continuous deployment automation using DevOps tools.
• Facilitate incident management, post-incident reviews, and remediation tasks to reduce incident frequency and severity.

Skills

Industry

Relocation