Engineer - SRE

Job summary

This Site Reliability Engineering role strengthens resilience and availability across a global platform supporting millions of small businesses. Responsibilities include building automation and custom Kubernetes operators, improving AWS telemetry and alerting, testing failure modes through chaos engineering, and implementing load shedding and rate limiting. The role also partners with product and infrastructure teams on incident response and resilient system design.

Qualifications

• Background in site reliability engineering or DevOps, with experience diagnosing and strengthening distributed systems.
• Practical experience managing containerized workloads in Kubernetes and infrastructure on AWS or similar cloud platforms.
• Coding proficiency in Golang, Python, or C#.
• Curiosity about applying modern AI tools to operational challenges.
• Familiarity with incident management, on-call response, and post-incident reviews that lead to permanent fixes.
• Clear communication skills and ability to connect reliability investments to customer needs and business outcomes.
• Initiative in identifying operational friction and proposing sustainable technical solutions.

Responsibilities

• Build automated reliability tooling and custom Kubernetes operators.
• Automate storage resizing, alert provisioning, and reliability-by-default capabilities.
• Improve telemetry pipelines to extract AWS managed-service metrics and route actionable alerts to product teams.
• Run chaos engineering experiments to test infrastructure failure modes.
• Implement API load shedding and rate limiting to protect services from traffic surges.
• Coordinate incident management and post-incident analysis.
• Partner with product and infrastructure teams to improve platform resilience and availability.

Skills

Relocation