EverCommerce - Senior Site Reliability Engineer

Job summary

The Senior Site Reliability Engineer is responsible for ensuring the reliability, performance, and operational stability of business-critical SaaS infrastructure across cloud and traditional hosting environments.

Qualifications

• 8 years of systems, infrastructure, or cloud engineering experience
• Experience administering Windows Server and Linux systems
• Experience supporting infrastructure in AWS environments
• Experience with enterprise virtualization platforms
• Experience with infrastructure automation using scripting languages
• Experience leading technical investigations for production issues
• Understanding of networking fundamentals and operational resiliency
• Familiarity with enterprise monitoring platforms
• Familiarity with operational support for production database infrastructure
• Strong communication and technical documentation skills
• Ability to manage complex production infrastructure independently

Responsibilities

• Maintain uptime, reliability, and performance for production SaaS environments
• Support Windows and Linux infrastructure, virtualization platforms, storage systems, and networking components
• Lead infrastructure modernization and operational automation initiatives
• Troubleshoot complex infrastructure and production incidents
• Design and implement improvements to monitoring and operational visibility
• Collaborate with security teams for compliance initiatives
• Lead vulnerability remediation and infrastructure maintenance activities
• Develop and maintain technical documentation and operational procedures
• Support reliable infrastructure for production database systems
• Lead medium-sized infrastructure projects from planning to implementation
• Participate in disaster recovery testing and operational improvement initiatives
• Evaluate emerging technologies for infrastructure operations

Skills

Relocation