Jobs / Kairós Digital Solutions
Genesys Cloud Engineer
Kairós Digital Solutions · Madrid, MD, Spain
Madrid, MD, SpainExp: 3-6 yrsHybrid
Remuneration
Not specified
Location
Madrid, MD, Spain
Visa sponsorship
Not specified
Job summary
The Genesys Cloud Engineer role involves designing, evolving, and integrating telephony architecture and digital channels on the Genesys Cloud platform within a corporate and international context. Responsibilities include developing voice flows in Genesys Cloud Architect, managing WhatsApp Business API integration, configuring outbound campaigns, and connecting the platform with internal applications using REST APIs and Webhooks.
Benefits
Corporate continuous trainingFree English classesMentoring and personal supportParticipation in conferences23 vacation daysHybrid modelFlexible remunerationHealth insuranceWellness program
Qualifications
- 3 to 6 years of specialized experience in Contact Center platforms
- Proven ability in telephony architecture, automation, and integration projects
- Technical expertise required
- Desirable knowledge in related areas
Responsibilities
- Design IVR and Routing
- Manage Digital Channels
- Configure Outbound Campaigns
- Integrate and Architect
- Provide Support and Governance
Skills
EventBridgeJavaScriptREST
Relocation
No