ICT Support - DevOps

Job summary

Deliver ICT support and infrastructure services for K–12 school clients while developing DevOps skills in a structured, client-facing environment. The role begins with troubleshooting end-user, network, and server issues and supporting identity and cloud infrastructure, then grows to include CI/CD pipelines, Infrastructure as Code, scripting, workflow automation, containers, and monitoring using technologies such as Azure, PowerShell, Docker, Power Automate, Rewst, and n8n.

Qualifications

• Tertiary qualification in computer science, information technology, or software engineering, or equivalent practical experience.
• Foundational knowledge of networking, server environments, and end-user computing.
• Familiarity with Microsoft 365 and cloud infrastructure, particularly Azure.
• Basic exposure to PowerShell, Python, Bash, or similar scripting languages.
• Ability to troubleshoot technical issues methodically.
• Clear written and verbal communication.
• Full Australian work rights.

Responsibilities

• Provide day-to-day ICT support for school clients across end-user computing, connectivity, and infrastructure.
• Troubleshoot hardware, software, and network issues; escalate when needed.
• Support server environments, identity management, and cloud infrastructure.
• Contribute to infrastructure projects with senior engineers.
• Communicate with clients and internal stakeholders about issues.
• Maintain technical documentation and support runbooks.
• Build and maintain CI/CD pipelines and contribute to Infrastructure as Code practices.
• Write scripts to automate provisioning, system updates, and routine tasks.
• Use Power Automate, Rewst, and n8n to automate workflows.
• Build, modify, and troubleshoot Docker container workloads.
• Contribute to infrastructure monitoring, alerting, and observability.
• Develop proof-of-concepts and prototypes using AI coding tools.

Skills

Certifications

Degrees

Work schedule

Industry

Relocation