Jobs / NTT***
Imprivata L4 Engineer / Senior Platform Engineer - Hybrid in Plano, TX
NTT*** · Plano, TX, United States
Plano, TX, United StatesExp: 5+ yrs117,600-156,800 USDHybrid
Remuneration
117,600-156,800 USD
Location
Plano, TX, United States
Visa sponsorship
Sponsors visa
Job summary
The Imprivata L4 Engineer role is focused on providing advanced technical leadership for the enterprise Imprivata platform, ensuring the security and performance of authentication and access management services. Key responsibilities include troubleshooting complex authentication issues, managing Single Sign-On (SSO) integrations, and supporting virtual desktop infrastructure in environments such as Citrix and Azure Virtual Desktop.
Benefits
Medical insuranceDental insuranceVision insuranceFlexible spending accountHealth savings accountLife insuranceShort and long term disability coveragePaid time offEmployee assistance401k program with company match
Qualifications
- 5+ years of hands-on experience supporting Imprivata OneSign/EAM environments
- Strong expertise in SSO, authentication, MFA, and identity management technologies
- Experience integrating with Active Directory and Microsoft Entra ID
- Advanced troubleshooting skills involving authentication flows, logs, networking, and Windows environments
- Experience with Citrix, VMware Horizon, Azure Virtual Desktop, or similar VDI platforms
- Knowledge of high availability, disaster recovery, and enterprise platform architecture
- Experience planning and executing upgrades, migrations, and enterprise deployments
- Strong documentation, communication, and stakeholder management skills
Responsibilities
- Serve as the highest-level escalation point for Imprivata-related issues
- Troubleshoot complex authentication, SSO, appliance, agent, and integration problems
- Perform root cause analysis and implement permanent solutions
- Support major incidents and collaborate with Imprivata Support and Engineering teams
- Administer and maintain enterprise Imprivata OneSign/EAM environments
- Manage appliances, agents, policies, enterprise configurations, and platform health
- Monitor performance, capacity, availability, and resiliency
- Support high availability, disaster recovery, and business continuity initiatives
- Design, configure, and support SSO integrations across web, client/server, legacy, and SAML-based applications
- Manage application onboarding and authentication workflows
- Integrate Imprivata with Active Directory, Microsoft Entra ID, and other identity platforms
- Implement and support authentication solutions including smart cards, proximity cards, biometrics, FIDO keys, OTP, and passwordless authentication
- Troubleshoot authentication and MFA issues across endpoints and identity infrastructure
- Support Imprivata deployments within Citrix, VMware Horizon, Azure Virtual Desktop, and shared workstation environments
- Lead platform upgrades, patching, and migration activities
- Develop implementation, testing, and rollback plans
- Drive problem management, trend analysis, automation, and operational improvements
- Act as the primary technical liaison with Imprivata Support and Product Engineering
- Maintain technical documentation, SOPs, runbooks, and knowledge articles
- Mentor junior engineers and provide knowledge transfer to support teams
Skills
AzurePowerShellSOPSVMwareWindows
Certifications
Imprivata certification(s) preferred
Relocation
No