Jobs / HM Revenue & Customs
Infrastructure Engineer (CTI)
HM Revenue & Customs · Manchester, ENG, United Kingdom
Manchester, ENG, United Kingdom37,682-46,077 GBP/yearlyHybrid
Remuneration
£37,682 - £46,077 Plus a Flexibility Payment - See attached document" A Civil Service Pension with an employer contribution of 28.97%
Location
Manchester, ENG, United Kingdom
Visa sponsorship
No visa sponsorship
This post is open to ‘UK Nationals Only’.
Job summary
HMRC's Fraud Investigation Service (FIS) is seeking an Infrastructure Engineer to join the CODE Technology Infrastructure Team (CTI). This role involves ensuring robust, reliable, high-performance systems and services, including building, administration, maintenance, and monitoring of diverse IT systems. The successful candidate will provide third-line support and project delivery, influencing the future technical direction within a dynamic team.
Benefits
Civil Service Pension with an employer contribution of 28.97%Flexibility PaymentFlexible and Hybrid Working policiesGenerous leave allowance, starting at 25 days and increasing by a day for everyFamily friendly policiesPersonal supportCoaching and development
Qualifications
- Enthusiastic, resilient individual who can deliver in an impactful way within a fast-paced environment with shifting priorities
- Infrastructure background with technical understanding of infrastructure (i.e., virtual machines, datacentres and environments)
- Demonstrable knowledge or experience with network technologies including how to build, configure, administer and support infrastructure technologies and solutions
- Knowledge or exposure to virtualisation technologies such as VMWare, vSphere or Horizon
- Demonstrable knowledge or experience of Microsoft Windows domains and associated services (A/D, GPOs, domain trusts, DNS, DHCP, PKI etc.)
- Experience with supporting the planning, installation, maintenance and improvement of hardware services within a data centre
- Demonstrable experience to break a problem down into its component parts to identify and diagnose root causes as well as troubleshoot across different technology capabilities
- Awareness of information security and the types of security controls that can be used to mitigate security threats within solutions and services
- Strong communicator who can perform in a client/customer facing role with the ability to communicate technical concepts to a non-technical audience (both verbally and in writing)
- Qualifications in Information Technology or a related field and/or practical experience supporting an IT environment
- Knowledge or experience of Cisco, ACI or NXOS, Fortigate firewalls
- ITIL Foundation Qualification or demonstrable understanding of ITIL Lifecycle Standards
- Exposure to, or experience working with DevOps processes and practices
- Experience working with Gitlab or other CI/CD tools
- Experience working with programming/IaC languages (eg. Powershell, Python, Terraform)
- Exposure to, or experience working with project management tools (eg. Jira, MS Project)
- Exposure to, or experience with version control systems
- Full UK Driving Licence
Responsibilities
- Ensure robust, reliable high-performance systems and services meet business needs
- Build, administer, maintain, and monitor diverse systems
- Work closely with Infrastructure managers and collaborate with fellow engineers to provide third-line support and project delivery across a wide spectrum of IT systems
- Engage frequently with other teams and departments outside of IT to achieve shared objectives
- Influence the future technical direction within a dynamic and innovative team environment
- Provide 3rd-line support for Incidents, managing Service Requests, Tasks and Problems, adhering to established processes and ITIL standard methodology within agreed SLA’s
- Support datacentre management activities including capacity and availability management
- Install, manage, and maintain end user devices in a Windows environment
- Participate in the assurance programme to ensure that assets are regularly reviewed, maintained and improved where necessary
- Assist in the provision of outstanding services and consistent levels of capability
- Provide technical support and assistance to projects, ensuring delivery of non-functional requirements and continual service improvement
- Be familiar with the installed hardware and software and the procedures in use in the IT Infrastructure area
- Describe basic technical concepts to technical and non-technical audiences
- Provide verbal updates and produce written user documentation on BAU taskings and projects
- Participate in technical workshops to assess business requirements to support possible changes to existing services, identifying requirements and quantifying benefits
Skills
GitLabJiraPowerShellPythonTerraformVMwarevSphereWindows
Certifications
MCSECCNASAA-C03CompTIAITIL Foundation Qualification
Languages
EnglishWelsh
Work schedule
Flexible workingFull-timeJob sharePart-timeOn CallAdditional hours, at weekends and outside your normal working hours/days (includOut of hours on an on-call rota, weekdays and weekends
Travel
Regular travel within the UK for meetings and infrastructure work will be requir
Security clearance
National Security Vetting at Security Check (SC) clearance levelDeveloped Vetting (DV) clearance
Relocation
No