Infrastructure Engineer (Endpoint & Cloud) - Digital Operations - eHealth - Digital Operations

Job summary

Deliver second-line technical support and operational services for endpoint and device management within the Microsoft 365 environment, with a primary focus on Microsoft Intune. The role involves contributing to the secure and compliant management of organization-owned devices and supporting the development of endpoint services for mobile devices, laptops, and desktops.

Benefits

Qualifications

• Degree level education in a relevant IT discipline or equivalent experience
• Experience in a desktop-related support role within an Information Technology Department
• Additional technical training and certification in relevant technical skills and products
• Experience in a health service environment
• Ability to participate in the eHealth on-call support service for 24/7 IT systems
• Full UK/EU/EEA driving license

Responsibilities

• Deliver second-line technical support and operational services for endpoint and device management within the Microsoft 365 environment
• Contribute to effective, secure, and compliant management of organization-owned devices using defined technical standards, policies, and procedures, with a focus on Microsoft Intune
• Support ongoing development of endpoint services for mobile devices, laptops, and desktops
• Operate as part of the Endpoint & Microsoft 365 operational team, delivering agreed services and support
• Work within established governance, architectures, and strategic direction
• Provide technical implementation and advisory input
• Support devices and services used by staff across NHS Lanarkshire
• Configure, support, and maintain endpoint management services within Microsoft 365, primarily using Microsoft Intune
• Apply and support device management policies for configuration, compliance, application deployment, and security settings
• Provide second-line investigation and resolution of endpoint-related incidents and service requests
• Support operational management of mobile devices and contribute to managing laptops and desktops within the endpoint service
• Assist in rollout, testing, and adoption of new endpoint functionality, tools, or device types
• Collaborate with colleagues across Infrastructure, Endpoint, Microsoft 365, Security, and Service Delivery teams
• Liaise with service desk staff for effective escalation and resolution of endpoint-related issues
• Engage with suppliers and third parties as required, under direction and within agreed processes
• Apply specialist technical knowledge to assess device configurations, policy impacts, and support requirements
• Provide technical advice and recommendations to senior engineers and managers regarding device suitability, capabilities, and endpoint configuration approaches
• Manage own workload within defined priorities and procedures
• Exercise judgment in diagnosing technical issues and applying agreed resolutions
• Escalate complex, high-risk, or nonstandard issues in line with governance and management structures

Work schedule

Industry

Relocation