Infrastructure Engineer

Job summary

Provide senior technical support and engineering for on-prem and cloud infrastructure, acting as the escalation point for complex incidents. Lead infrastructure projects, ensuring availability, performance, security, and compliance in a regulated financial services environment.

Qualifications

• Experience as technical escalation point in small teams.
• Knowledge of hybrid Azure estate configuration and administration.
• Proficient in Microsoft Windows server and desktop operating systems.
• Skills in configuring and managing VMware vSphere and Hyper-V.
• Strong Microsoft Office 365 administration skills.
• Hands-on Microsoft Windows network skills including AD and Group Policy.
• Experience managing Fortigate Firewall configuration.
• Understanding of data security principles in regulated environments.
• Knowledge of Microsoft SQL server and database management.
• Experience in IP telephony and multi-channel contact centre administration.

Responsibilities

• Act as the technical escalation point for complex infrastructure issues.
• Lead or support major incident response.
• Produce high-quality RCA/post-incident reports.
• Maintain and enhance monitoring/alerting.
• Design, build, implement and support Windows Server and core services.
• Deliver platform upgrades and patching.
• Implement infrastructure controls aligned to least privilege.
• Own and execute infrastructure changes through formal change control.
• Contribute to and test DR plans and failover procedures.
• Automate repeatable tasks using PowerShell.
• Collaborate with Service Desk and business stakeholders.

Skills

Relocation