Infrastructure Engineer

Job summary

This role supports and modernizes enterprise infrastructure, helping ensure institutional platforms are secure, reliable, scalable, and aligned with business objectives. Responsibilities include operating cloud and hybrid systems across compute, storage, networking, telephony, identity, databases, backups, and monitoring; automating infrastructure and resolving Tier 3 incidents; and improving security, ITSM workflows, documentation, and service delivery.

Benefits

Qualifications

• 3+ years of progressive experience in IT infrastructure, systems administration, cloud operations, or a closely related support engineering role
• Experience with a broad range of technologies with operational responsibility in an educational or enterprise environment
• Experience handling complex escalations in a structured service desk or ITSM environment
• Experience with Identity and Access Management (IAM) tools, single sign-on, and other related technologies
• Working knowledge of networking fundamentals, DNS, TCP/IP, access control, system logs, and security practices such as least privilege and change control

Responsibilities

• Operate and improve cloud and hybrid infrastructure
• Provision and maintain infrastructure through repeatable automation and infrastructure as code
• Own complex Tier 3 incidents and escalations from triage through resolution
• Analyze service desk and infrastructure trends to identify recurring incidents, emerging risks, capacity constraints, and noisy alerts
• Maintain practical runbooks, knowledge articles, diagrams, configuration records, and change documentation
• Protect infrastructure through least-privilege access, secure configuration, patching, vulnerability remediation, backup and recovery practices, and audit-ready change records
• Partner with service desk, application, infrastructure/security, and business teams to translate operational pain points into service improvements

Skills

Degrees

Work schedule

Travel

Industry

Relocation