Jobs / Home Office
Infrastructure Engineer
Home Office · Stoke-on-Trent, ENG, United Kingdom
Stoke-on-Trent, ENG, United Kingdom41,750-44,250 GBP/yearlyRemote
Remuneration
Recruitment and Retention Allowance of up to £5,000; Civil Service pension with 28.97% employer contribution; in-year reward scheme; 25–30 days of annual leave, eight public holidays, and one privilege day.
Location
Stoke-on-Trent, ENG, United Kingdom
Visa sponsorship
Not specified
Job summary
An Infrastructure Engineer builds, operates, and supports enterprise tools that monitor the health and performance of compute, storage, networking, physical, and cloud infrastructure. The role implements event aggregation and IT Operations Management integrations, manages alerts, supports incident resolution and root-cause analysis, tests solutions, and maintains technical documentation; the environment includes ServiceNow, commercial and open-source tools, and ITIL practices.
Benefits
Civil Service pension with 28.97% employer contributionIn-year reward scheme25–30 days annual leaveEight public holidays and one privilege dayDigital Capability Allowance eligibilityRecruitment and Retention Allowance eligibility
Qualifications
- Understanding of enterprise tooling concepts and methods, with ability to implement and support tooling solutions.
- Experience implementing or supporting event-management solutions and aggregating events from multiple sources.
- Knowledge of ITOM suites such as ServiceNow for event, incident, problem, and change management.
- Ability to troubleshoot and resolve issues across multiple technology platforms.
- Awareness of emerging technologies and their potential business applications.
- Ability to communicate with support and engineering teams, business users, architects, and suppliers.
- Experience working within an ITIL framework.
- Desirable knowledge of networking, switching, routing, firewalls, load balancing, hybrid cloud, virtualisation, compute, and storage.
- Desirable understanding of service delivery across design, development, implementation, operation, and support.
Responsibilities
- Build, configure, administer, transition, and support enterprise infrastructure monitoring tools.
- Implement event-management solutions and aggregate events from multiple sources.
- Integrate monitoring and event tools with IT Operations Management solutions.
- Manage alerts and thresholds to ensure services meet business requirements.
- Support incident resolution, problem analysis, root-cause identification, and fixes.
- Implement tooling solutions from architectural designs and required standards.
- Coordinate testing to verify the integrity and quality of tools and solutions.
- Maintain technical documentation, work instructions, and guidance.
- Build and test system interfaces and integrations.
Skills
ServiceNowAzure MonitorCloudWatchDatadogElasticsearchGrafanaKibanaLinuxNew RelicOpenAPIOpenTelemetryOpsgeniePagerDutyPrometheusRESTSplunkCloud Monitoring
Work schedule
Full-timeCompressed hours available
Industry
GovernmentDigital services
Security clearance
UK Security Vetting clearanceNon-Police Personnel Vetting Level 3
Relocation
No