Infrastructure Engineer I - Department of Biostatistics

Job summary

The Infrastructure Engineer I supports the planning, design, implementation, and ongoing management of end-user computing environments and IT infrastructure. This role contributes to the technical configuration and strategic recommendations for endpoint devices, ensuring solutions are secure, reliable, and aligned with organizational needs. The engineer maintains current knowledge of emerging technologies, evaluates vendor offerings, and provides informed recommendations.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Business or related field of study required
• Master's degree preferred
• Some experience and/or understanding of supporting IT infrastructure and service delivery preferred
• Familiarity with Active Directory and SharePoint preferred

Responsibilities

• Provide Tier 1/2 end user support for hardware, software, and connectivity issues
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and standard business applications
• Support onboarding and offboarding activities, including user account setup, access provisioning, and system configuration
• Document incidents, service requests, and resolutions in the service management system
• Contribute to knowledge base documentation and support continuous improvement of IT support processes
• Assist with provisioning, configuration, deployment, and support of end user devices
• Maintain standard device images, configurations, and software packages in alignment with security and compliance requirements
• Support device lifecycle processes including inventory tracking, asset management, refresh cycles, and decommissioning
• Ensure devices are properly enrolled and managed through endpoint management tools
• Coordinate with internal teams for device procurement, staging, and distribution
• Provide general on-site IT support, including statistical software installations and application support
• Contribute to IT infrastructure/network projects/operations
• Provide customer solutions around infrastructure/network in line with defined service level commitments
• Consolidate and communicate KPIs and activity tracking indicators with team and business stakeholders
• Respond to security incidents and escalate as appropriate
• Assist in creating capacity planning and utilization reports for own area
• Perform other duties as assigned
• Maintain regular and predictable attendance

Degrees

Work schedule

Relocation