Infrastructure Engineer-Intermediate Level

Job summary

The Infrastructure Engineer-Intermediate Level provides Tier 2 technical support and operational engineering for enterprise infrastructure services. Responsibilities include troubleshooting complex production issues across servers, cloud platforms, and networking, as well as monitoring infrastructure health and participating in incident response activities. The role requires experience with Microsoft Azure, AWS, and familiarity with ITSM tools like ServiceNow.

Qualifications

• 3-5 years of infrastructure operations experience
• Experience supporting 24x7 enterprise environments
• Experience in a NOC or an Enterprise Availability Command Center, Operations Center, or Production Support organization
• Experience with Site Reliability Engineering (SRE) fundamentals for cloud-based infrastructure platforms
• Experience supporting financial services, insurance, healthcare, or other highly regulated industries

Responsibilities

• Provide Tier 2 support for infrastructure-related incidents, service requests, and operational issues.
• Troubleshoot and resolve complex production issues affecting servers, databases, cloud platforms, storage, networking, and core infrastructure services.
• Participate in incident response, service restoration, and Major Incident recovery activities.
• Monitor infrastructure health, performance, availability, and capacity.
• Analyze outages to identify opportunities for solutions.
• Develop software defined infrastructure in code in CI/CD Pipelines.

Skills

Degrees

Relocation