Infrastructure Engineer

Job summary

Supports and develops critical infrastructure services across enterprise and customer environments, helping maintain service stability, security, and reliability. The role covers operational support, incident resolution, infrastructure changes, troubleshooting across servers, virtualisation and storage, and continuous service improvement, using technologies including Windows Server, Linux, Active Directory, VMware, and Microsoft Azure.

Benefits

Qualifications

• Experience supporting enterprise infrastructure environments.
• Knowledge of Windows Server, Linux, and Active Directory services.
• Experience with virtualisation technologies, particularly VMware.
• Understanding of enterprise server, compute, and storage technologies.
• Familiarity with backup, recovery, monitoring, and alert-management platforms.
• Exposure to Microsoft Azure and hybrid infrastructure environments.
• Understanding of infrastructure security, vulnerability remediation, and lifecycle management.
• Knowledge of IT Service Management processes, including Incident, Request, Problem, and Change Management; ITIL-based experience is preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical stakeholders.
• Ability to participate in an on-call rota.
• Ability to obtain the required security clearance.

Responsibilities

• Provide day-to-day operational support for infrastructure services.
• Investigate, diagnose, and resolve infrastructure incidents and service requests.
• Own technical issues through resolution and escalate when appropriate.
• Support infrastructure changes, maintenance, and planned technical work.
• Troubleshoot issues across servers, virtualisation, storage, and related technologies.
• Collaborate with technical teams and third-party suppliers to resolve customer needs.
• Maintain service-management records, documentation, and knowledge articles.
• Follow governance, change-control, and operational processes.
• Support problem management and identify opportunities to improve reliability and efficiency.
• Contribute to the development and improvement of infrastructure services and customer environments.

Skills

Work schedule

Industry

Security clearance

Relocation