Infrastructure Engineer (Network)

Job summary

The Financial Ombudsman Service is seeking an experienced Network Engineer to maintain the stability and performance of their core modern enterprise infrastructure and systems. This role involves both 'business as usual' responsibilities and contributing to service improvements and project implementations, with a focus on innovation, automation, and service enhancement. The position offers hybrid working and requires occasional travel to other sites.

Benefits

Qualifications

• Operating at an experienced network engineer level
• Evidence of independently taking ownership of network systems
• Experience delivering implementation, operational support, and service improvements
• Experience supporting enterprise-scale network environments of similar complexity
• Experience with both operational and delivery responsibilities in network environments
• Demonstrable experience taking ownership of technical outcomes
• Experience leading delivery across project and service lifecycles
• Experience managing implementation activities
• Experience resolving complex issues and driving improvements to live services
• Experience working across a broad range of network technologies and services
• Ability to adapt and take ownership of multiple network technologies and disciplines
• Proven experience working within a technical team
• Experience contributing to day-to-day operations and delivery of change
• Ability to manage competing priorities
• Ability to operate effectively within structured service management and change management processes
• Strong experience working in a stakeholder-facing environment
• Ability to communicate clearly and effectively with technical and non-technical stakeholders
• Strong hands-on experience with Cisco networking technologies (routing, switches, SD-WAN, Wireless, remote access solutions)
• Ability to implement, support, and troubleshoot Cisco networking in a complex environment
• Experience with enterprise cloud networking, ideally Microsoft Azure IaaS (or equivalent with other major cloud providers)

Responsibilities

• Maintain stability and performance of core modern enterprise infrastructure and systems
• Deliver ongoing service improvements
• Contribute to project implementation, ensuring current and future requirements are met
• Take ownership of specific network systems and services, ensuring maintenance throughout their lifecycle
• Ensure network systems meet defined availability, performance, security, and supportability standards
• Ensure smooth operation of services while adhering to agreed SLAs
• Take accountability for escalated technical issues and deliver sustainable resolutions
• Build effective relationships with stakeholders across technical and non-technical teams
• Understand requirements, expectations, and areas for improvement from stakeholders
• Work with project managers, stakeholders, and delivery teams to understand business and technical requirements
• Contribute to successful delivery of network solutions
• Take ownership of technical delivery activities
• Ensure solutions are implemented in a stable, scalable, and supportable manner aligned to organizational standards
• Contribute to network design activity, providing input, feedback, and practical implementation considerations
• Drive continuous improvement by identifying and implementing changes to enhance performance, resilience, security, or efficiency
• Proactively identify, assess, and remediate security vulnerabilities across the network estate
• Provide technical expertise and guidance, influencing decisions on improvements, standards, and future direction of services and technologies
• Maintain high-quality design, implementation, and operational documentation

Skills

Certifications

Work schedule

Travel

Industry

Relocation