Infrastructure Engineer (Unified Communications)

Job summary

Nuffield Health is seeking an Infrastructure Engineer (Unified Communications) to develop and deliver Microsoft 365-based Cloud Services, focusing on Unified Communications and the CXone platform. The role involves fault-finding and resolution to ensure secure, stable, and high-performance Unified Communications infrastructure.

Benefits

Qualifications

• Proactive and highly organized Unified Communications Infrastructure Engineer.
• Strong track record in Unified Communications, including Microsoft Teams Telephony.
• Strategic mindset.
• Ability to collaborate effectively and drive complex initiatives.
• Expertise in 2nd and 3rd Line Support for email, telephony, and Microsoft 365 issues.
• Proven experience with Microsoft Unified Communications technologies.
• Hands-on experience with configuring, managing, and optimizing the CXone platform, routing, IVR management, analytics, and reporting.
• Strong troubleshooting skills for VoIP, SIP, and related telephony technologies.
• Understanding of networking principles and protocols related to Unified Communications.
• Ability to integrate unified communication systems with existing IT infrastructure.
• Knowledge of security best practices and compliance requirements for Unified Communications.
• Proficiency in PowerShell scripting for automation, including MSGraph interaction.
• Experience utilizing data analysis tools such as Microsoft PowerBi.
• Knowledge and experience with ITIL frameworks and practices.

Responsibilities

• Develop and deliver Microsoft 365-based Cloud Services with a focus on Unified Communications.
• Configure, manage, and optimize the CXone platform, including routing, IVR management, analytics, and reporting.
• Contribute to IT infrastructure projects and support initiatives.
• Perform fault-finding and resolution for Unified Communications infrastructure.
• Provide 2nd and 3rd Line Support for email, telephony, and Microsoft 365 issues.
• Manage and troubleshoot Teams Telephony, including Call Queues, Direct Routing, and Auto Attendants.
• Liaise with users and third parties for support.
• Collaborate on deploying new solutions based on architectural designs.
• Maintain and optimize cloud-based applications and tools, ensuring integration with on-premises components.
• Resolve faults, conduct system checks, propose improvements, and provide ongoing technical support.
• Support Microsoft Exchange Online.
• Work with InfoSec to ensure security and resilience of Unified Communication systems.
• Assist in decommissioning outdated systems and applications.
• Provide technical support for Operations and Service Desk teams.
• Create and maintain technical documentation.
• Deliver training to end-users and IT staff on Microsoft Unified Communications tools.

Skills

Work schedule

Industry

Contract length

Relocation