Infrastructure Engineer

Job summary

The Infrastructure Engineer at the Welsh Revenue Authority is responsible for supporting, maintaining, and improving core technology platforms, ensuring operational stability and security.

Qualifications

• Relevant certifications (cloud or infrastructure) eg AZ 104, MD 102, SC 900, ITIL v4 Foundation or equivalent experience

Responsibilities

• Support configuration, management and monitoring of infrastructure platforms.
• Monitor platform health, performance, capacity and service availability.
• Assist with environment builds, system integrations, troubleshooting and resolving issues across multiple technology areas.
• Maintain device builds, baselines, profiles and configurations using Microsoft Intune.
• Support networking, connectivity, and identity related operations.
• Develop and maintain scripts, automation and tooling to improve operational efficiency and service reliability.
• Assist with the provision of technical advice to WRA staff and its partners that use WRA solutions and services.
• Provide operational support for user devices, COTS software, and WRA digital services.
• Support hardware and software lifecycle management including deployment, maintenance, replacement and disposal activities.
• Troubleshoot technical incidents, assisting with root cause analysis and problem management.
• Take responsibility for supporting the Microsoft Dynamics environment, engaging with third-party supplier and working to assure quality, stability and performance of this service.
• Ensure that systems remain secure, patched, resilient and compliant with organisational standards.
• Collaborate on the WRA ICT service desk including 1st and 2nd line support for WRA users and co-ordination of support with 3rd party suppliers.
• Follow WRA policies for access control, asset management, configuration management, and secure operations.
• Support audit activities and contribute to maintaining and improving security posture.
• Work with developers, testers, operations teams and security teams to maintain consistent technical environments.
• Contribute to documentation, operational runbooks, and infrastructure knowledge sharing.

Skills

Certifications

Relocation