Jobs / Texas Roadhouse
IT Help Desk Tier 2 DevOps Analyst
Texas Roadhouse · Louisville, KY, United States
Louisville, KY, United StatesExp: 3+ yrsHybrid
Remuneration
Not specified
Location
Louisville, KY, United States
Visa sponsorship
Not specified
Job summary
Texas Roadhouse is seeking an IT Help Desk Tier 2 DevOps Analyst to support restaurant technology across thousands of locations. The role involves troubleshooting complex technical issues, supporting POS systems, and driving innovative solutions through automation and continuous improvement.
Qualifications
- 1+ year of experience supporting retail or restaurant POS systems
- Experience creating automation scripts using PowerShell or similar tools
- Experience with monitoring platforms
- Ability to support evenings, weekends, or holidays as needed
Responsibilities
- Serve as escalation point for Tier 1 support technicians
- Troubleshoot and support POS systems and hardware
- Monitor system health and identify reliability improvements
- Own incidents from diagnosis to resolution
- Develop and maintain automation scripts
- Manage software deployments and technology rollouts
- Support Active Directory and endpoint management
- Partner with vendors to resolve issues
- Lead technical projects using Azure DevOps
- Contribute to new store openings and technology implementations
- Create and maintain technical documentation
- Participate in on-call support and after-hours troubleshooting
Skills
AnsibleAzureAzure DevOpsJavaScriptNew RelicPowerShellServiceNowWindows
Certifications
AzureCompTIAITIL
Degrees
Associate degree in Information TechnologyComputer Science
Work schedule
Four weekday shifts from 9:00 AM to 5:00 PM ESTOne weekend shift from 8:00 AM to 4:00 PM EST
Relocation
No