IT Infrastructure Engineer

Job summary

The Infrastructure Engineer administers and maintains the Microsoft 365 environment and its supporting tools, ensuring reliable services, protecting business data, and supporting day-to-day IT operations. The role resolves complex incidents, optimises Teams, SharePoint, and OneDrive, manages Azure AD access controls, and contributes to deployments, backup and disaster recovery, PowerShell automation, and service improvement. It also supports IT projects and out-of-hours incident response.

Qualifications

• Proficiency in Microsoft 365 administration, Azure AD, Exchange Online, SharePoint, and Teams
• Competence with Windows environments and VMware virtualisation
• Experience in IT support, including incident, request, and problem resolution
• Current technical knowledge of Microsoft 365, Active Directory, Exchange, and Group Policy
• Experience with deployment tools such as Intune or SCCM
• Relevant IT-related degree, or equivalent experience and professional qualifications
• ITIL V4 Foundation or Microsoft 365 Certified: Administrator Expert certification desirable

Responsibilities

• Optimise Teams, SharePoint, and OneDrive for enterprise communications
• Troubleshoot complex Microsoft 365 incidents and minimise downtime
• Maintain data integrity, backup policies, and disaster recovery strategies
• Recommend optimisation and automation using PowerShell and Microsoft 365 administration tools
• Package approved applications for deployment through Intune
• Record ticket resolutions, configurations, changes, and compliance audits in ITSM tools
• Manage non-standard report requests through fulfilment according to agreed procedures
• Coordinate with third-party support to resolve issues
• Schedule maintenance to minimise disruption to operational services
• Support complex IT projects and service improvement initiatives
• Identify, document, and assess risks; coordinate countermeasures and contingency plans
• Participate in out-of-hours incident response for business-critical services
• Support the service team in resolving general IT incidents and requests during busy periods

Skills

Certifications

Degrees

Work schedule

Industry

Contract length

Relocation