IT Infrastructure Engineer

Job summary

Milton Keynes City Council is seeking an IT Infrastructure Engineer to provide third line technical support and manage key infrastructure systems.

Qualifications

• Education to A level, NVQ level three, BTEC or equivalent in ICT, or relevant experience
• Proven experience of virtualisation technologies and Windows server environments
• Strong organisational skills and the ability to prioritise workload effectively
• Ability to analyse problems and provide clear, practical solutions
• Experience translating technical information into plain English for colleagues
• Ability to work independently and remain calm under pressure
• Collaborative approach and willingness to support wider team goals

Responsibilities

• Provide third line technical support across server infrastructure
• Support and manage infrastructure platforms, including system configuration
• Maintain core services such as security, compliance, messaging, patching and Microsoft technologies
• Take ownership of support requests, diagnose faults and resolve technical issues
• Work with service desk colleagues, service teams and users to ensure continuous service delivery
• Support and maintain virtual infrastructure and security systems, including upgrades, backups and threat monitoring

Skills

Relocation