IT Infrastructure Engineer

Job summary

The IT Infrastructure Engineer at Sentinel Technologies, Inc. will assist with the installation, configuration, and maintenance of Windows and Linux servers, troubleshoot server and network issues, and support AWS S3 buckets for backup systems. The role involves leading infrastructure projects, providing helpdesk support, and maintaining IT asset inventories.

Benefits

Qualifications

• Experience supporting Windows and/or Linux server environments
• Working knowledge of networking fundamentals and troubleshooting
• Familiarity with backup systems and disaster recovery processes
• Experience with virtualization platforms (e.g., VMware, Hyper-V)
• Exposure to AWS (S3 preferred)
• Understanding of IT security best practices and access management
• Experience providing helpdesk/end-user support
• Strong documentation and organizational skills
• Ability to manage multiple priorities and work independently in an onsite environment
• Prior experience supporting ISO27001 or similar compliance frameworks is a plus
• Experience with infrastructure project coordination or leadership
• Familiarity with telephony or video conferencing systems
• Experience in asset/inventory management processes

Responsibilities

• Assist with the installation, configuration, and maintenance of Windows and Linux servers
• Perform routine system updates, patching, and security maintenance following change management procedures
• Troubleshoot server, storage, and network issues
• Monitor backup processes, perform restore testing, and resolve backup-related issues
• Support AWS S3 buckets used for backup systems
• Maintain server documentation, including deployment and decommissioning records
• Support virtualization platforms and perform scheduled maintenance
• Participate in disaster recovery testing and execution
• Provide first-level support for network connectivity issues
• Assist with infrastructure installations, upgrades, and documentation
• Lead small to mid-sized infrastructure projects, ensuring timely delivery within budget
• Support additional systems including network, telephony, and video conferencing tools
• Track and report KPIs (e.g., backup success rates) in alignment with ISO standards
• Perform assigned tasks as part of the disaster recovery test calendar
• Provide backup helpdesk support, including support for remote sites as needed
• Image and deploy end-user PCs
• Manage user accounts, permissions, and access controls (including Azure MFA setup)
• Assist with security remediation efforts identified by the security team
• Maintain and audit inventories of IT assets (PCs, mobile devices, network equipment, servers) in accordance with ISO27001 processes
• Follow all IT governance, processes, and company policies

Skills

Relocation