IT Support & Infrastructure Engineer

Job summary

Sony Interactive Entertainment is seeking an experienced IT Support & Infrastructure Engineer to join their Development Tools IT Team, supporting approximately 120 users and managing complex support issues.

Responsibilities

• Acting as a senior technical escalation point within the local IT team.
• Taking ownership of complex 2nd and 3rd line support tickets.
• Troubleshooting advanced Windows desktop, Linux, and MacOS issues.
• Supporting Windows 11 laptops, desktops, and developer workstations.
• Providing support for Linux and MacOS endpoints.
• Supporting Windows Server environments, including Active Directory and Group Policy.
• Assisting with local domain administration and Group Policy improvements.
• Supporting VMware administration and managing ESXi hosts.
• Supporting migration to Proxmox hypervisor.
• Troubleshooting issues involving DNS, DHCP, VLANs, routing, switching, VPNs, and firewalls.
• Supporting a Juniper switching and Palo Alto firewall environment.
• Working with global SIE teams for centrally managed services.
• Supporting vulnerability remediation and patching using tools like KACE and Qualys.
• Investigating patch failures and resolving remediation issues.
• Supporting endpoint security processes with tools like CrowdStrike.
• Monitoring systems and alerts using Zabbix.
• Helping improve IT alerting processes.
• Supporting backup and recovery processes using Commvault.
• Creating and maintaining documentation and troubleshooting guides.
• Supporting infrastructure improvement projects.

Skills

Relocation