IT Systems Administrator

Job summary

The IT Systems Administrator is responsible for administering, optimizing, and supporting the organization's business technology platforms, acting as the primary on-site resource for employees. Key responsibilities include providing technical assistance, troubleshooting issues, and collaborating with the DevOps team to implement effective technology solutions, particularly with platforms such as Microsoft 365, Zendesk, and SharePoint.

Benefits

Qualifications

• college diploma, certificate, or equivalent experience in IT or related field
• 2-5 years of experience in systems administration or SaaS platform support
• experience with Microsoft 365 and platforms like Zendesk and SharePoint
• experience configuring or customizing applications
• understanding of system changes affecting users and security
• experience providing customer-focused technical support
• ability to gather business requirements for system improvements
• familiarity with scripting and automation technologies
• knowledge of Windows environments and cloud technologies
• experience in technology project support
• ability to troubleshoot issues and learn new technologies
• experience creating technical and user documentation
• understanding of security and risk-mitigation practices

Responsibilities

• administering, optimizing, and supporting business technology platforms
• providing timely technical assistance
• troubleshooting issues
• coordinating escalation where required
• ensuring effective platform configuration and usage
• providing recommendations for technology efficiency
• collaborating with DevOps team and stakeholders
• customizing applications to support teams

Skills

Certifications

Degrees

Relocation