Junior Infrastructure Engineer

Job summary

A junior infrastructure engineer supports the operation, maintenance, troubleshooting, and improvement of customer infrastructure and private cloud environments in a managed services setting. The role covers VMware virtualisation, IaaS backup services, storage, networking, Windows Server, and Linux, while handling escalated requests, maintaining technical documentation, and assisting with upgrades, migrations, and deployments. The engineer also attends data centres or customer sites when needed and develops technical capability through mentoring and practical experience.

Qualifications

• Foundational knowledge of servers, storage, IP addressing, TCP/IP, and networking
• Practical exposure to VMware virtualisation
• Knowledge of Veeam backup and recovery; Cloud Connect exposure is advantageous
• Working knowledge of Windows Server and familiarity with Linux
• Awareness of firewall technologies and configuration; Fortinet or FortiGate experience is desirable
• Basic PowerShell scripting skills or willingness to develop automation skills
• Experience in IT support, service desk, infrastructure, or a technical lab environment is beneficial
• Strong troubleshooting skills and attention to detail
• Ability to follow documented processes and change controls
• Clear written and verbal communication skills
• Proactive, organised, and customer-focused approach
• Willingness to travel to data centres or customer sites when required

Responsibilities

• Administer and monitor customer virtual infrastructure and private cloud environments
• Monitor IaaS backup jobs, investigate failures, and assist with restores and media management
• Diagnose escalated infrastructure requests, document work, and escalate issues appropriately
• Assist with planned maintenance and upgrades across VMware, storage, backup, and networking platforms
• Review infrastructure alerts and maintain technical documentation, support records, knowledge articles, and procedures
• Maintain infrastructure asset, warranty, and maintenance renewal information
• Support infrastructure projects, migrations, deployments, and service improvements
• Perform approved installation, maintenance, and troubleshooting tasks at data centres or customer sites
• Coordinate with infrastructure, cloud, service desk, networking, security, and project teams
• Communicate progress to customers, suppliers, and internal stakeholders
• Raise risks, recurring issues, and service improvement opportunities

Skills

Certifications

Travel

Industry

Relocation